It All Starts with One Step: Improving Your Operator Training Program
Most manufacturers will admit that they don’t do a good job training their employees. It isn’t that they don’t see the value, it is rather that the task feels overwhelming and they don’t know where to start. But, like any other journey worth taking, it starts with a...
Effective Training to Affect the Desired Outcome
The task of operator training is typically delegated to the department supervisor or lead. Rarely, if ever, is the supervisor or lead given the proper tools to be an effective trainer. And since the supervisor is also evaluating the operator’s performance, the...
Operators or Training? Assessing the Why Behind Process Deviations
It is my belief and experience that operators don't want to do a bad job. They want to do what is asked of them and do it to the best of their ability. But, we still see instances where operators aren’t following the established procedures. And when that happens,...
Training Through Eyes of an 8 year Old: Traits of an Effective Trainer
When I was 8 years old, I started my own business as a swim instructor. During my 12+ years, I taught over 300 children ranging from 9 months to 18 years in my parent’s backyard pool. Teaching children to swim felt very natural to me. I was able to adapt my teaching...
No More Dreaded Training: Tips to Improve Your In-House Training
As adults, we tend to cringe when we go to in-house training. It seems that we are conditioned to expect the trainer to be boring, the content to be outdated and the outcome to be marginal,at best. But, the reality is that investing in employee training is expensive...
Onboarding: A Key to Employee Retention
After expending company resources to find and hire a great new employee, have you thought about what the employee will need to know in order to be successful in your organization? A report from the Society of Human Resource Management found that half of all hourly...
7 Tips to Recruit the Most Qualified Employees
WELCOME TO 2016! If you are like most people, you pushed a number of issues into the new year and now is the time to address them. One of the issues that tends to be pushed into January is employee hiring. Do you have a few job openings and not a lot of prospects to...
Rain, Safety and Employees
Over the past few weeks, the Pacific Northwest has experienced a deluge of rain, even setting some records for daily rain fall and consecutive days with measurable rain. As you can imagine, the traffic has been dreadful with landslides, flooding and lots of standing...
Communication: A Key to Retaining Customer Good Will
Over the Thanksgiving holiday, my husband and I flew back to Wisconsin to be with family. Unfortunately, Chicago was experiencing its first big snow storm of the season and flights into the airport were being delayed. So, we sat in Portland waiting for our flight to...